Spirit Media Uganda - App Privacy Policy

Introduction

Spirit Media Uganda ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application ("App") for Spirit FM 96.6 and Spirit TV Uganda.

                        Important: Our App is designed to be used without creating accounts or logging in. We only collect personal information when you voluntarily contact our customer support team.
                    

Information We Collect

Personal Information (Only for Customer Support)

We collect personal information only when you voluntarily provide it while contacting our customer support team through:

Data Type	When Collected	Purpose
Name	When you contact support via chat or email	To address you personally and provide personalized support
Email Address	When you contact support via email or request email responses	To respond to your inquiries and provide support updates
Phone Number	When you voluntarily provide it for support purposes	To contact you if needed for urgent support matters

Automatically Collected Information

Like most mobile applications, we automatically collect certain technical information:

Device Information: Device type, operating system, app version
Usage Data: App features used, time spent in app, crash reports
Technical Data: IP address, device identifiers (for technical purposes only)

How We Use Your Information

Customer Support Only

Respond to your support requests
Provide technical assistance
Follow up on resolved issues
Improve our support processes

App Functionality

Provide radio and TV streaming services
Improve app performance
Fix bugs and technical issues
Ensure app security

                        We DO NOT:
                        Use your information for advertising or marketing
Track you across other apps or websites
Sell your information to third parties
Require account creation or login

                    

How We Share Your Information

We only share your personal information with trusted service providers who help us provide customer support:

Service Provider	Purpose	Data Shared
Tawk.to	Live chat customer support	Name, email (when provided in chat)
Zendesk	Support ticket management	Name, email, phone (when provided for support)
Microsoft 365	Email support responses	Name, email address

Important: These service providers are contractually obligated to protect your information and use it only for providing customer support services to us.

Data Security

We implement appropriate security measures to protect your personal information:

Encryption: All data transmission is encrypted using industry-standard protocols
Access Controls: Only authorized support staff can access your information
Regular Updates: We regularly update our security practices
Secure Storage: Data is stored on secure servers with appropriate safeguards

Data Retention

We retain your personal information only as long as necessary:

Support Communications: 2 years after your last interaction with support
Technical Data: 1 year for app improvement purposes
Legal Requirements: Longer if required by applicable law

Your Rights

You have the following rights regarding your personal information:

Access: Request copies of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information

Portability: Request transfer of your data
Objection: Object to certain uses of your information
Restriction: Request restriction of processing

Children's Privacy

Our App is suitable for all ages, but we do not knowingly collect personal information from children under 13 without parental consent. If we discover that a child under 13 has provided us with personal information, we will immediately delete it from our systems.

International Data Transfers

Your information may be transferred to and processed in countries other than Uganda, including the United States (where our service providers are located). We ensure appropriate safeguards are in place to protect your information during such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will:

Post the updated policy on our website
Update the "Last Updated" date
Notify you of significant changes through the App or email (if we have your email address)

App Privacy Policy